Vacation rental hosts can build a connection with their guests through the following actions.
Building a rapport between vacation rental hosts and guests is a great way to increase overall customer satisfaction. Creating a connection with your guests helps them enjoy their time at your property and encourages them to keep coming back. However, the process of building that rapport can feel increasingly difficult, especially if you never come into direct contact with your guests. If you want to improve your rapport with your guests, try some of these great strategies.
Use the Right Vacation Rental Company
If you rely on a company to handle your vacation rentals, make sure you’re using the right one! At a smaller company like Vacation at My Place, we encourage and value open communication between our vacation rental hosts and their guests. We help facilitate that connection and bring you together while ensuring that your guests feel their needs are met at every step of the process.
Reach Out To Your Guests Before They Arrive
A few days before your guests are due to arrive, reach out to them to get a better idea of their specific needs. Why are they coming to the area? How many people are they bringing with them, and are any of those guests children? This initial contact could also be a great time to offer any specific information that guests might need to know about the property: where to find extra toilet paper or soap, how to control the temperature, or anything else you feel your guests might need to know about the property.
Put Together a Great Welcome Basket
When you know about your guests, you can customize a welcome basket to their specific needs. For example, if you know you have a honeymooning couple arriving, you might want to include a bottle of wine or a special dessert. If you know there are kids in the group, you might want to have a few special treats just for them in the basket. A treat-filled basket is an excellent way for vacation rental hosts to make guests feel incredibly welcome.
Touch Base When Guests Arrive
Once you know your guests have arrived at the property and had a chance to settle in, touch base with them through a phone call or email. Ask whether they have everything they need for their stay, and try to provide items your guests might be missing. Many guests might also discover after they arrive that they’ve forgotten something essential or neglected to ask a key question, and this is the best time to provide them with that information.
Ask for Feedback After The Visit
Get in touch with your guests one last time once they’re done with their stay at your property. Have guests complete a satisfaction survey or answer a couple of questions about their stay. Not only will this help deepen your connection with a specific guest and increase the odds of a return visit, but it could help give you answers that will help you improve future guests’ experiences.
Building a rapport with your guests starts with the initial contact and lasts after the guests have left. By using these strategies for vacation rental hosts, you can get to know your guests better and more effectively meet their needs, which can, in turn, create a better rental experience for them.
List Your Ocean City Vacation Rental at VacationAtMyPlace.com
Vacation At My Place is a vacation rental site serving The Delmarva Beaches, Ocean City, Fenwick Island, Bethany Beach, Dewey Beach, Rehoboth Beach, Lewes, and Chincoteague. Property owners can list their beach properties for free, while guests pay an industry-low 3% booking fee with an instant price comparison to national booking sites. We help people find the best vacation rental with one to five bedrooms, oceanfront or waterfront views, and access to swimming pools and other amenities.
For more information, email us at info@VacationAtMyPlace.com, call us at 877-287-VAMP (8267) or visit VacationAtMyPlace.com today! You can also follow us on Facebook, Twitter, Pinterest, and LinkedIn.