Are you looking to earn 5-star reviews for your vacation property? Take these four actions.
Vacationers eagerly flock to properties with 5-star reviews, and those happy customers who left those ratings are sure to return. The difference between a mediocre stay in a vacation property and one worthy of 5-stars can be much smaller than you may think. By taking the following four actions, you can significantly improve your chances of receiving positive, 5-star reviews for your vacation property.
Connect with Visitors Early and Often
Communication with guests is a critical part of the vacation experience. After the booking is complete, send your guests an email with essential information. Then, connect with them when they arrive at the property to make sure they have all they need. Finally, give them a way to contact you if they should have questions or problems. These simple steps can make a huge difference in the quality of a guest’s stay.
Provide Guests with a Local Guide
Guests from out of town may need more information about what the area has to offer. As a local, you have plenty of insights. Where is the best place to go grocery shopping? Is there a store that guests would do best to avoid due to low stock or poor staffing? What about restaurants: where would you recommend guests go if they want a night out with the family? What about a romantic date night? Taking a little time to put together a comprehensive guide to the area, then include it as part of your rental package. These small touches can greatly impress your guests.
Stock the Vacation Property With Essentials
While your guests may purchase or bring a few extra amenities, stocking your vacation property with everyday items before they arrive can make a great impression on guests. These items can include:
- Dish soap, including soap for the dishwasher, if the property has one
- Laundry detergent
- Coffee and filters for at least the first couple of days
- A variety of spices for cooking
- Standard kitchen cooking and serving tools
- Extra toilet paper, paper towels, etc.
- Towels and linens, including extra sheets for the beds
You may also want to consider putting together a goodie basket that includes things like fun treats, exciting toiletries, or items from local shops that guests might want to check out during their stay.
Keep the Property In Great Condition
The overall condition of your property can have a huge impact on your guests’ satisfaction. Make sure the vacation property is thoroughly cleaned between guests and that you make any needed repairs quickly. Guests don’t go on vacation to deal with a “quirky” HVAC unit, nor do they come to enjoy a broken dishwasher or stove. If you do have repairs that take longer than anticipated, consider offering a discount or other service to help make up for it.
By incorporating these key elements, you’ll find that you’re much more likely to achieve your goal of receiving those great 5-star reviews.
List Your Ocean City Vacation Rental at VacationAtMyPlace.com
Vacation At My Place is a vacation rental site serving The Delmarva Beaches, Ocean City, Fenwick Island, Bethany Beach, Dewey Beach, Rehoboth Beach, Lewes, and Chincoteague. Property owners can list their beach properties for free, while guests pay an industry-low 3% booking fee with an instant price comparison to national booking sites. We help people find the best vacation rental with one to five bedrooms, oceanfront or waterfront views, and access to swimming pools and other amenities.
For more information, email us at info@VacationAtMyPlace.com, call us at 877-287-VAMP (8267) or visit VacationAtMyPlace.com today! You can also follow us on Facebook, Twitter, Pinterest, and LinkedIn.