Guarantee guest satisfaction by taking these steps.
Getting excellent guest satisfaction results begins when your guests set foot in your rental property. First impressions are crucial. If your guests don’t have an excellent first impression, it will color every moment of their stay and could lead to lower overall satisfaction.
Fortunately, you can take steps to improve the quality of your rental home and increase guest satisfaction and enjoyment of your property.
Cleanliness Is Crucial
To ensure guest satisfaction, make sure that your entire property is as clean as possible. Don’t leave behind any dirt or grime that can leave your renters frustrated or uncomfortable. Make sure to double-check the critical areas.
In the Kitchen and Bathrooms
The kitchen and bathrooms are some of the most critical areas of your vacation rental. If there is any hidden dirt, your guests are sure to find it, and chances are, it will influence their entire impression of the rental. Make sure your cleaners take care of:
- The toilet
- The counters, including cracks and crevices
- The bathtub or shower
In the Bedrooms and Living Spaces
Bedrooms and living spaces are often overlooked when it comes time for a deep clean. Check:
- Under the couches
- Between cushions
- Under the beds
- In and around drawers and tables
A clean living space can do a lot to ensure guest satisfaction and comfort.
Ensure The House is Fresh
If your property has been closed up, consider opening up some windows to let in the fresh air. Some homeowners may use diffusers or plug-in air fresheners to help create a scent throughout the property. However, if you use those items, mention them in the rental listing to warn renters with allergies.
Brighten Your Space
Your property likely looks its best in bright light. Have the cleaning staff open blinds to let the light in or turn on some lights throughout the property, especially in rooms where guests might have difficulty finding light switches on their own if they arrive after dark.
Make It Easy to Find and Follow Instructions
Include clear, easy-to-locate instructions for the items that guests are most likely to struggle with: the TV and remotes, the thermostat, the elevator, and any other items that your guests will need to use regularly. Make sure to include information about using community amenities like the pool.
Include Well-Written House Rules and Local Favorites Binders
Make it easy for your guests to enjoy the property and community by providing clear rules. These rules can include what they can and cannot do and local businesses that they may want to visit during their stay.
Include a personalized note to let guests know how happy you are to have them or share information you feel is relevant to them. For example, if you know that a couple staying with you is celebrating an anniversary, you may recommend the most romantic restaurants or sights.
Consider including a small gift like local fudge, caramel corn, soap, or lotion from a favorite local shop.
Details matter when it comes time to write a vacation rental review. With these simple tips, you can help increase guest satisfaction, help them fall in love with your property, and make their vacation experience unforgettable.
List Your Ocean City Vacation Rental at VacationAtMyPlace.com
Vacation At My Place is a vacation rental website serving the 7 beach towns within the Delmarva Peninsula: Chincoteague, VA, Ocean City, MD, Fenwick Island, DE, Bethany Beach, DE, Dewey Beach, DE, Rehoboth Beach, DE, and Lewes, DE. Guests can choose from the best inventory at the beach, while our “local” knowledge makes searching easy to find your perfect place. In addition, each vacation rental provides an instant price comparison to both VRBO and Airbnb. Property owners can list their property for free! Vacation At My Place, where vacations begin and memories await!
For more information, email us at info@VacationAtMyPlace.com, call us at 877-287-VAMP (8267) or visit VacationAtMyPlace.com! You can also follow us on Facebook, Twitter, Pinterest, and LinkedIn.